Altair Ranks #1 in Overall Satisfaction for Sixth Consecutive Year – 2013 Relocation Managers’ Survey – Relocation Management Companies by Trippel Survey & Research, LLC
For the past six years, Altair has continued to maintain the highest performance levels because our employees believe in our culture of service excellence. This ideal is the cornerstone of our company, and Altair consistently achieves the highest rankings in independent quality surveys. Excellent service is essential to what we do at Altair and these results prove it. In the latest Trippel survey, the 12th Annual Relocation Managers’ Survey – Relocation Management Companies, Altair received the highest scores in 16 of the 25 categories as measured against the four other largest relocation management firms. In addition, Altair ranked #1 in Overall Level of Satisfaction in both Average Score and Net Satisfaction categories. Altair was ranked as excellent in 16 of the categories. Excellence is defined as an average of 8.5 or higher and net satisfaction of 60% or higher. In total, 416 relocation managers completed surveys. This year, Altair achieved a ranking of Excellence in the following 16 categories:
- Overall level of satisfaction
- Cultural fit and partnership
- Reliability and ability to execute
- Integrity
- Quality of people and service delivered
- Consulting
- Billing
- Flexibility
- Home marketing and inventory management
- Personnel: High experience level in relocation
- Personnel: Tenure of personnel assigned
- Personnel: Professional behavior
- Technology: Overall data security
- Technology: Data integrity
- Willingness to recommend supplier
- Supplier performance
Trippel Survey & Research, LLC© is trusted as the performance measurement leader within the relocation industry, and we are proud to be recognized in their findings once again. For the sixth consecutive year, Altair outscored its competitors. These results affirm our continued commitment to providing the highest level of customer service to our clients.
Overall Level of Satisfaction
- Altair 76%
- Weichert 56%
- Sirva 49%
- Cartus 15%
- Brookfield 14%